STORE, SHIPPING AND PAYMENT POLICY
Effective 11 October 2026
Neural Deep Network LTD, company number C114166, Malta. Customer support: work@neuraldeep.net. Correspondence: DiHubMT, Zone 3, Central Business District, Triq L-Intornjatur, Birkirkara CBD 3050, Malta.
1. What we sell
Our listings distinguish physical goods, standard or personalised 3D prints, digital downloads, design work and subscriptions. Check dimensions, materials, colour, quantity, compatibility, intended use, file format and licence before purchase. Pictures of concepts are illustrative unless a listing states that the pictured item is the product supplied. Production-specific limitations must be disclosed in the listing or agreed specification.
2. Price and payment
The checkout identifies the seller, currency, total payable amount, applicable taxes, delivery cost and available payment methods. Recurring charges must disclose the billing interval and cancellation conditions. Additional paid work, print orders, shipping upgrades or repeat agent/API charges require authorisation under the disclosed offer. We will not treat a design enquiry as permission to charge. Stripe, Wix or the provider identified in checkout handles payment through the relevant secure flow. We do not request card credentials by email or chat.
3. Physical delivery
Shipping destinations, charges and estimated dispatch/delivery times are shown before purchase or in an accepted written quotation. Personalised production and transport are separate stages. We supply goods within the agreed period; if no other delivery time is agreed, the statutory default for applicable consumer sales is no later than 30 days. We notify you of a material delay and explain the available options. Your statutory non-delivery remedies remain available.
Tracking is provided where the selected service supports it. For consumer deliveries arranged by us, transit risk passes when you or your nominated recipient physically receives the goods, subject to the legal exception where you independently commission a carrier not offered by us. Tell us promptly about missing or damaged parcels so we can investigate; this request does not limit statutory rights.
4. Customs and availability
We accept only destinations and items supported by the checkout or written quotation. Cross-border restrictions and any known import costs payable by the buyer must be disclosed before purchase where applicable. Contact us before ordering if the destination, local product requirements or import process is unclear. We will not substitute an item or increase the order total without agreement.
5. Custom printing and design services
We agree the design/specification, material, tolerance, finish, quantity, price and production timeline before manufacturing. You may be asked to approve a proof or prototype. Visible layer lines and material characteristics are described as part of the specification; they do not excuse defective or non-conforming goods. A design change affecting price or delivery requires agreement. We do not supply a prototype as a certified safety-critical component without an expressly validated specification.
6. Digital delivery and subscriptions
Digital goods are delivered using the access method stated in the offer, such as account access or a download link. Check compatibility and licence restrictions. Report failed access to work@neuraldeep.net. A listing must disclose access duration, allowances, file formats and relevant update/support periods. Trials and recurring plans must disclose renewal and cancellation before purchase. Consumer conformity and withdrawal rights remain applicable.
7. Returns and customer service
Our Refund and Return Policy governs withdrawal, custom-goods exceptions, faults, cancellation and refunds. Terms of Service govern the purchase contract; our Privacy Policy explains order data. To request assistance, email work@neuraldeep.net with your order reference. We aim to acknowledge within two business days. Contacting us does not waive your rights to contact a payment provider, regulator or competent court.
8. Agent and machine-payment purchases
For AI-agent, MCP, MPP or other machine-initiated transactions supported by an offer, the same seller identity, price, delivery and refund disclosures apply. The customer must authorise the purchase and any recurring or metered charges. Product discovery, a model preview or a tool invocation alone does not establish authority to spend. The seller remains responsible for fulfilment and customer service. Availability of a protocol or integration is established by the actual checkout; this policy does not promise a payment method is currently enabled.